Thank you for shopping at PAN Emirates.
In the interest of providing you with the best customer service, PAN Emirates have put the following return, refund, and exchange terms and conditions in place.
PAN Emirates has a 14-day refund and or exchange policy subject to the items being:
c) In its original packaging
d) With original receipt upon time of refund or exchange
Note : For hygiene reasons, no refund or exchange will be made on unwrapped bed linens, fabrics, and mattresses.
PAN Emirates has the following policies
PAN Emirates will schedule deliveries upon receipt of full payment. All items purchased by customers can be put on lien for no more than 3 days and in the event payments are incomplete, the items will be released to the showroom for sale. Cheque payments are subject to clearance.
PAN Emirates will communicate a clear date of delivery to its customers via SMS, email and telephone. In the event that no one is available to accept the item(s) from your end, the item(s) will be returned to PAN Emirates and the customer will bear additional charges of AED 200 for the second delivery attempt. Any postponed orders on the part of the customers will bear additional costs based on PAN Emirates storage fees which is 20% value of invoice. Please note that if there is any misinformation on the part of the customer regarding address and location that add delays in the delivery will be at no fault to PAN Emirates.
PAN Emirates will not accept any responsibility for any claims of damages once items have been delivered, installed and signed by the customer.
PAN Emirates customers can request storage of purchased items that have been paid in full for a period of maximum 20 days. Items not collected thereafter shall be considered unwanted and will be resold by PAN Emirates. Under such conditions, PAN Emirates can only offer an exchange with no cash refund.
PAN Emirates honors cancellations made 24 hours prior to delivery. However, any cancellation made on the date of delivery shall be subject to a fee of 20% from total bill amount. Additionally, there will be no cancellation accepted of showroom items which are marked as "Last Piece".
Refunds for all cash purchase will be done by cheque only and may take up to 7 working days. For any purchase done by card (debit/credit) will be refunded back to the same card within 7 working days only. .