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Delivery FAQ

WHAT IS THE DELIVERY TURNAROUND TIME FOR ANY PURCHASE MADE ONLINE?

Order now and get your delivery within 48 hours.

IS DELIVERY FREE AND WHAT IS THE MINIMUM AMOUNT OF PURCHASE IS REQUIRED FOR FREE OF CHARGE DELIVERY?

Free delivery and fixing with no minimum spend.

WILL THERE BE AN OPTION FOR EXPRESS DELIVERY ON ANY EXTRA COST. IF SO THEN WHAT WILL BE THE COST?

Free delivery and fixing with no minimum spend within 48 hours.

IS THERE CASH ON DELIVERY FACILITY AVAILABLE? IF SO, WHAT WILL BE THE ADDITIONAL CHARGES?

To make your shopping experience more convenient, we offer the Cash on Delivery facility, which enables you to shop now and pay later at the time of delivery. However, if the customer fails to receive the delivery of the order on the first attempt, Pan Emirates can reschedule the delivery with no additional charges upon the condition that the customer makes an advance payment for the order online or in one of our stores.

IS THERE ANY LIMIT ON THE WEIGHT OF THE PRODUCT THAT I CAN PURCHASE ONLINE ?

No, there is no limit on the weight of the product to shop online!

CAN I AVAIL 0% INSTALLMENT PLAN FOR ONLINE PURCHASES? IF SO, IS THERE A MINIMUM PURCHASE AMOUNT REQUIRED IN THAT CASE?

We have partnered with a few leading banks in the UAE to provide 0 % installment facility to our customers and make their shopping even easier. To avail 0% installment facility you must hold a credit card from any of these following banks –
DUBAI ISLAMIC BANK,
EMIRATES NBD BANK,
ADCB,
RAK BANK,
Mawarid Finance,
Emirates Islamic Bank,
FAB(First Abu Dhabi Bank)
SCB,
Deem Finance LLC.
You can either complete the transaction through our website by selecting the payment method as installment . Alternatively, you can also call your bank’s customer service center after 24 hours of your purchase to request for 0% installment plan after you complete shopping transaction.

CAN I CANCEL THE ORDER BEFORE THE SCHEDULED DELIVERY DATE? IF SO THEN HOW WILL BE THE REFUND PROCESS?

Yes, you can cancel the order before the scheduled date of delivery without any charges. We will process your refund within 5-7 days. For more details, please check the cancellation policy.

CAN I CANCEL OR EXCHANGE THE PRODUCT AT THE TIME OF DELIVERY? IF SO, WILL THERE BE ANY ADDITIONAL CHARGES?

You can return your order at the time of delivery without any charges and request for an exchange item at 800 PAN (726).

HOW CAN A PRODUCT BE CONSIDERED FOR A REPAIR/REFUND/RETURN/EXCHANGE OR CANCELLATION, IF AN ISSUE IS FOUND POST DELIVERY?

If an item is found faulty, you have 3 days to request a repair/refund/return/exchange or cancellation.
We can collect the order for free or you can drop the item at the nearest store location and request repair/refund/return/exchange or cancellation.
 

WHAT IF I RECEIVE AN INCORRECT PRODUCT? CAN THE CORRECT PRODUCT BE DELIVERED ON PRIORITY?

In a circumstance where the wrong item gets delivered, we will make it our priority to deliver the correct item on the next business day.

HOW CAN I FIX A CONVENIENT DELIVERY SCHEDULE?

Our Logistics team will call one day before the planned date of delivery and you can suggest your convenient day and time.

WHAT IF I AM UNAVAILABLE AT THE TIME OF DELIVERY, WHICH WAS SCHEDULED AFTER CHECKING MY CONVENIENCE? CAN I RESCHEDULE THE DELIVERY? WILL THERE BE ANY CHARGES FOR THE SAME?

Yes, you can reschedule the date of delivery and time free of charge.

CAN I NOMINATE SOMEONE ELSE TO RECEIVE THE DELIVERY ON MY BEHALF?

Sure, you can specify the nominated person who will receive your delivery on your behalf at the time of fixing delivery schedule with our logistics team via call. The nominated person must present the Order confirmation message (email or sms), Emirates ID or Passport.

CAN I CHANGE THE DELIVERY ADDRESS AFTER I HAVE PURCHASED THE PRODUCT ONLINE?

Yes you can call our customer service at 800726 and inform us about the changes in the delivery address.

Contact us

For any query, please contact us via email at panem@panemirates.ae
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