Delivery & Returns

DELIVERY

WHAT IS THE DELIVERY TURNAROUND TIME FOR ANY PURCHASE MADE ONLINE?

Depending on the size and the type of the product (bulky items like bedroom sets or wardrobes that need assembly and installation) , it can take maximum 5 to 7 working days to deliver and assemble.

IS DELIVERY FREE AND WHAT IS THE MINIMUM AMOUNT OF PURCHASE IS REQUIRED FOR FREE OF CHARGE DELIVERY?

For delivery and fixing any furniture the minimum purchase should be above AED 500/QR 500/OR 50/ SR 500  to avail the free service.

IF THE PURCHASE AMOUNT IS LESS THAN THE MINIMUM AMOUNT REQUIRED FOR FREE OF CHARGE DELIVERY THEN WHAT WILL BE THE CHARGE FOR THAT DELIVERY?

If the purchase amount is less than AED 500/QR 500/OR 50/ SR 500, then an additional amount of 100 AED will be charged for the delivery.

WILL THERE BE AN OPTION FOR EXPRESS DELIVERY ON ANY EXTRA COST. IF SO THEN WHAT WILL BE THE COST?

At Pan Emirates Online shop, we consider all the shipments as our high priority and try to deliver within 5 to 7 working days. Hence, we do not recommend our customers to opt for express delivery.

IS THERE CASH ON DELIVERY FACILITY AVAILABLE? IF SO, WHAT WILL BE THE ADDITIONAL CHARGES?

Cash on Delivery facility is available with the same minimum purchase amount above (AED 500/QR 500/OR 50) without any additional charges.

IS THERE ANY LIMIT ON THE WEIGHT OF THE PRODUCT THAT I CAN PURCHASE ONLINE ?

No, there is no limit on the weight of the product to shop online!

CAN I AVAIL 0% INSTALLMENT PLAN FOR ONLINE PURCHASES? IF SO, IS THERE A MINIMUM PURCHASE AMOUNT REQUIRED IN THAT CASE?

We have partnered with a few leading banks in the UAE to provide 0 % installment facility to our customers and make their shopping even easier. To avail 0% installment facility you must hold a credit card from any of these following banks –

• DUBAI ISLAMIC BANK,
• EMIRATES NBD BANK,
• HSBC BANK,
• NBAD,
• ADCB,
• RAK BANK,
• NAJM.

You can either complete the transaction through our website by selecting the payment method as installment . Alternatively, you can also call your bank’s customer service centre after 24 hours of your purchase to request for 0% installment plan after you complete shopping transaction.

CAN I CANCEL THE ORDER BEFORE THE SCHEDULED DELIVERY DATE? IF SO THEN HOW WILL BE THE REFUND PROCESS?

Yes, you can cancel the order before the scheduled date of delivery without any charges. We will process your refund within 5-7 days. For more details, please check the cancellation policy.

CAN I CANCEL OR EXCHANGE THE PRODUCT AT THE TIME OF DELIVERY? IF SO, WILL THERE BE ANY ADDITIONAL CHARGES?

You can return your order at the time of delivery without any charges and request for an exchange item at 800-726.

HOW CAN A PRODUCT BE CONSIDERED FOR A REPAIR/REFUND/RETURN/EXCHANGE OR CANCELLATION, IF AN ISSUE IS FOUND POST DELIVERY?

If an item is found faulty, you have 3 days to request a repair/refund/return/exchange or cancellation. We can collect the order for free or you can drop the item at the nearest store location and request repair/refund/return/exchange or cancellation.

WHAT IF I RECEIVE AN INCORRECT PRODUCT? CAN THE CORRECT PRODUCT BE DELIVERED ON PRIORITY?

In a circumstance where the wrong item gets delivered, we will make it our priority to deliver the correct item on the next business day.

HOW CAN I FIX A CONVENIENT DELIVERY SCHEDULE?

Our Logistics team will call one day before the planned date of delivery and you can suggest your convenient day and time.

WHAT IF I AM UNAVAILABLE AT THE TIME OF DELIVERY, WHICH WAS SCHEDULED AFTER CHECKING MY CONVENIENCE? CAN I RESCHEDULE THE DELIVERY? WILL THERE BE ANY CHARGES FOR THE SAME?

Yes, you can reschedule the date of delivery and time free of charge. Sure, you can specify the nominated person who will receive your delivery on your behalf at the time of fixing delivery schedule with our logistics team via call. The nominated person must present the Order confirmation message (email or sms), ID or Passport.

CAN I CHANGE THE DELIVERY ADDRESS AFTER I HAVE PURCHASED THE PRODUCT ONLINE?

Yes you can call our customer service at 800-726 and inform us about the changes in the delivery address.

RETURNS

You may cancel your Order within 3 days after the date of delivery and request for a return.

For hygiene reasons, no refund or exchange will be made on unwrapped bed linens, fabrics and mattresses.

REFUND

After the receipt of the returned order, we will Refund the cost of the purchased Products within 5-7 days via bank transfer. Refund will be done on the same card that was used while purchasing the products online.

DAMAGED

You may also cancel your Order if the Products are damaged faulty or not as described, in such case we will refund the delivery cost as well, If you paid any.