How to Click and Collect

Click & Collect is a convenient service that allows you to shop online and collect your order from any of our stores. You can select any of the nearest PAN Emirates store location as your pick-up point.

Follow the procedure to place a Click & Collect order:

1- Browse through products by category or using the search bar.
2- Add your products to your Cart by using 'Add to Cart’ button.
3- Click your “Cart” icon from the top right of the screen and hit the 'Go to Checkout’ button.
4- Choose the store location you would like to collect your order from using the drop down list.
5- Select your payment mode and fill the required information.
6- Fill in your personal detail to complete your order.
7- Click 'Place Your Order' button to review and pay.
8- Once you have selected the preferable store location to pick your order from, you order will be available for collection within 72 hours post confirmation.
9- Orders placed before 2:00 PM from Saturday to Thursday will be available from next business day at 3:00 PM, while orders placed after 2:00 PM (and all day Friday) will be available for collection only after 2-3 business days.
10- You shall receive a confirmation email from our side where the chosen store location will be mentioned.
11- Any person can collect your order. However, they will need to bring: The Order confirmation message(SMS or Email), Emirates ID or Passport.
12- Please note that your order will be available at the pick up store location until 5 days post confirmation. In case of failing to collect the order, your order will be cancelled and returned to our warehouse and we shall process your refund.
 

Contact us

If you have any questions regarding Click & Collect procedure, or have any other questions, please contact us via email at [email protected]

 

Categories: Knowledge base Click & Collect