PAN Emirates Home Furnishings warranties the original purchaser for a period of 2 years starting from the date of purchase.
If your purchase appears to have a manufacturing defect during the warranty period, feel free to contact us to claim your warranty.
Please note - You will need your original sales receipt to initiate your warranty claim.
This warranty covers any defect in manufacturing or workmanship of the furniture products. PAN Emirates reserves the right to repair or replace defective products, at its sole discretion.
We safeguard you against the following manufacturing defects -
Bed bases, Wooden frames, Panels & Slats in slatted bed bases.LED lighting, Frame Panels, Door panels, Cloth rails, Sliding door mechanism, Drawer glides, Shelves & Hinges
Springs exposed from the surface, Springs felt from the surface causing discomfort, Sagging of mattress on the center and sides.
Frames, Seat and back cushions, Seat spring system.
Recliner mechanism (as applicable) -Seat spring system, Seat cushion core.
Frame or Panel, Table Top, Chair Frame & Chair Fabric / Leather.
We provide a 6-month warranty for outdoor furniture (under certain care conditions) that only includes repairing the product and no refund or exchange shall be claimed.
Warranty Limitations and Exclusions:
If your product is repaired or replaced, the limited warranty will not be renewed.
There are no warranty coverage against neglect of necessary care, improper assembly, handling or abnormal use of products, unexpected acts of nature.
This warranty specifically excludes coverage of damage related to climate conditions including heat, light and humidity levels, such as fading, color change, stretching, or shrinking.
Company expressly disclaims any liability to customers or end users of its products for special, incidental or consequential damages including damage to or loss of other property or equipment , personal injury, or cost of other damages arising out of or in any way connected with the sale or use of its products. The maximum liability if any, of company for any damages hereunder is limited to the purchase price of the defective or non-conforming products sold pursuant to this transaction. Any action arising hereunder must be brought within the warranty period from the date of sale.
If you have any queries, please contact us via email at [email protected]